/priority queue
1.0 If you need to have your commission delivered quickly, you can choose to enter the priority queue, paying for this delivery method, your commission will be transferred to the next placement in the queue. 50% of the total price of your project will be charged for your order to be placed in the priority queue.
1.1 If there's a commission in progress, this commission will be finished and we will start yours. If there are more orders in the priority queue, your order will be placed after them.
1.2 When we start working on the commission, we'll do everything to deliver it as fast as possible. One of the requirements to enter the priority queue is total availability to respond to us, we ask that you check our messages throughout the day to avoid delays in responses. If this is not possible, we ask that you do not choose to join the priority queue.
1.3 To join the priority queue we require full payment before we start working on the commission, this will include the total project price with rush fee.
/payments
2.0 Payment is made only by PayPal and to join the waitlist, we request an initial payment of 50% of the project total price and 50% after the approval of the first item to be made. If you prefer, you can pay the full amount before entering the waiting list. None of the payments are refundable, this measure is taken because we are exclusively reserving a spot for you in the queue, a space that cannot be promptly replaced by another client. This approach aims to ensure the full commitment of our time and resources to prioritize and serve your needs efficiently.
2.1 To join the queue, you must have the total amount of your project already available for payment. Do not enter the waitlist if you are not sure that you will have this amount by the time the first item is approved. Projects that are not paid within 1 week after the approval of the first artwork will be relocated to the end of the queue and may even be canceled if there is no justification.
2.2 The prices used in our price list are a base price, depending on the difficulty, quantity or amount of details, the prices may change, to avoid any misunderstanding, consult us beforehand and present your ideas.
2.3 Keep in mind that the provided quote is valid for two weeks only. If the buyer wishes to add any items later, they should consult the pricing, as it may be subject to change.
/customer service
3.0 When placing an order with us, it is necessary that you have all the ideas you want to apply to your project in mind. References are super valid! The clearer the idea, the better and more easily we will be able to achieve what you want.
3.2 We allow you to provide references of other artists you admire, but please understand that we only work with styles showcased in our portfolio, without exceptions. If you expect a different style, it's best to seek another professional, as our commitment lies in the consistency of our work. Please, understand and respect our style.
3.3 If it is your turn in the queue and you do not respond within a period of 10 days, your name will be removed from the list without prior notice and no refunds.
3.4 Racism, homophobia, xenophobia, threats, impoliteness, abuse and harassment will not be tolerated, as we always try to serve everyone with total joy and commitment, we hope that you will also treat us well. If there's any situation that makes us uncomfortable, we are completely free to cancel the order.
/rights
4.0 We have the full right to use the artwork produced as exclusive material for our portfolio, for our promotion campaigns and content creation.
4.1 If your request requires confidentiality for more than three weeks after the final delivery, a confidentiality fee of 20% will be required, this must be mentioned when entering the waitlist, otherwise, we can post wip's of your project and also the finished one as promotional material for our work.
4.2 Buyer is not allowed in any way to: edit, trace, copy, resell or redistribute any of our products.
/design changes
5.0 We have our own style and we don't change anything that compromises it's identity, meaning that we will not make a design that we are not comfortable with. We only work with flat and cute assets/motifs, we do not create scenes like bedrooms or any other rooms. Please feel free to take a look at our portfolio or ask for more examples to understand our style.
5.1 We offer two rounds of revision for each item. Within each round, you are entitled to either three major changes or six minor changes (you can combine both but keep in mind that one major change is equivalent to two minor ones). Major changes refer to significant changes such as replacing elements, adding new components, or altering the overall color scheme of the overlay. Minor changes, on the other hand, include adjustments like removing an element, changing the color of a specific item, or repositioning an existing element. All changes requests must be sent in no more than two separate rounds, If you have any doubts, ask us first to understand whether your change is a simple or complex change.
5.2 You will not be able to use the two included revisions if you do not like the proposed idea, in these case only four minor changes will be provided. Meaning that a second revision will not be available in cases of substantial changes or if you do not like the initial idea. This is due to the extent of the modifications required or the need to create an entirely new concept.
5.3 After approval of the first artwork that presents the colors of the project, a fee will be charged if you want to change the colors later.
5.4 After approval of any of the designs no changes are made, so it’s extremely important that you review every detail before approving. If you later want to change something approved, you will be charged a fee determined by us according to the complexity of this change.
5.5 For extra revisions, keep in mind that you will only receive the item with the added revisions. Prices may vary depending on the difficulty of it, reviewed by us.
5.6 The result delivered is always what we consider to be best for your project, so if you want to change any item and use your revisions, the client is responsible for explaining everything they want to change in a clear and specific way, listing all changes and specifying what must be done.
5.7 Please note that the minimum revision price is $5, even if you consider it as a ''simple revision''.
/project execution and finalization
6.0 From the moment you first contact us to start your project, you must be fully available to give us feedback during its execution. We advise you to always keep an eye on our messages and try to respond as quickly as possible. If you do not receive a response within two days of sending us your artwork for feedback, we will move your project to the end of the queue. If you have any unforeseen circumstances or are unable to respond, it is extremely important that you let us know as soon as possible!
6.1 Depending on your position on the waitlist, your order may be delayed by up to three weeks. Please be aware of this and if you have any deadlines, let us know when you first contact us.
6.2 Keep calm, making a project takes time! If there's no answer from us quickly, do not despair, we are working on your project and looking for the best way to make it perfect for you, and we will always return with updates!
6.3 We do not send editable project files, we only send finished files in their respective formats such as: PNG, JPG, WEBM, MP4.
6.4 If you need an editable file, a fee of $5 per file will be charged. Please keep in mind that we only send editable files in PSD format (we do not send animated designs as editable file) and in these files it is only possible to change necessary information (only texts).
6.5 None of our designs includes any kind of animation or illustrations, if you want an illustration it must be provided by you and if you want animation you must add it to the commission and pay separately for them.
6.6 After delivery of the commission, please make sure to save your files properly! We are not responsible for the loss of files, if you do not find the files or the email sent with them, we do not guarantee that they will be sent again as we always delete the oldest projects.
6.7 We charge per item created, regardless of element reuse. Even if a composition only changes positioning, it is considered a new item and charged accordingly. The first piece is the most complex, as it is created from scratch, but we maintain consistent pricing without extra fees.
/alerts, transitions and animation
7.0 Our alerts are coded only through Streamlabs website only, be aware that it is necessary for you to use this widget through it.
7.1 We are not responsible for problems that occur due to the customer changing the codes provided. If any changes to the codes made by the customer are found, we will not offer support to resolve this.
7.2 Our alerts are divided into three stages: design, animation and coding. After approval of one of the stages, it is not possible to change things related to the previous stage.
7.3 The animated items by default are up to 10 seconds long, creating a perfect loop, meaning that we don't work with animations that exceed that time.
7.4 All animations are done by default at 30fps and the resolution used for videos and transitions are 1920x1080. If a configuration other than this is necessary, it will be the customer's responsibility to inform this before we start the order, and it is not possible to change them in any way later.
7.5 Some animations can slightly affect the sharpness of the file, causing a slight blur effect on the video. Please keep in mind that we are not responsible for this, as it is required in some animations and is also barely noticeable.
/chatbox
8.0 Our chats have only been tested on Windows OS and Google Chrome, Microsoft Edge and Opera GX browsers, so if you use any other software that is not one of those listed, keep in mind that the chat may not work properly and I can't offer any support for that!
8.1 Please note that the chat installation is done only and exclusively via the Streamlabs website, meaning that the codes will only work if applied there.
8.2 Our chat codes are also compatible for YouTube, but keep in mind that many features are not yet available there, such as role customization, big emotes, pronouns and notifications. I also do not offer technical support for issues the platform has with Streamlabs, such as lag, delay, global emotes not showing up, super chats, etc.
8.3 Most of our chat designs have a fixed width, so please specify this along with your references in our first contact if you want this to be flexible.
8.4 We don't do any chats that display users' profile picture, please protect yourself from tendentious people and misuse of inappropriate photos to avoid ban on platforms!
8.5 If your idea requires very specific and detailed illustrations or icons, the buyer will need to send the artwork to be used.
8.6 We only use fonts that are freely available through the Google Fonts website for all chats, so if you would like a more personalized font keep in mind that we will have to find a similar one on the website.
BY ENTERING THE ORDER QUEUE YOU CONFIRM THAT YOU ARE AWARE OF AND AGREE TO ALL TERMS REQUIRED BY THE SKURA STUDIO TEAM. IF THERE’S ANY QUESTIONS, FEEL FREE TO ASK US, WE WILL ANSWER AS CLEARLY AS POSSIBLE!