1.0 PRIORITY QUEUE
1.1 If you need to have your order delivered quickly, you can choose to enter the priority queue, paying for this delivery method, your order will be transferred to the next placement in the queue.
1.2 If there's an order in progress, this order will be finished and we will start yours. If there are more orders in the priority queue, your order will be placed after them.
1.3 When we start working on the order, we'll do everything to deliver it as fast as possible, so it is necessary that when entering this queue you are available to respond quickly.
1.4 50% of the total price of your project will be charged for your order to be placed in the priority queue.
2.1 Payment is made only through PayPal, 50% of the total price being paid before we start your order and 50% after we finish it. If you prefer, you can pay the full amount before we start with your order. Anyway, to join the queue, you must have the total amount of your project already available for payment.
3.0 CUSTOMER SERVICE
3.1 When placing an order with us, it is necessary that you have all the ideas you want to apply to your project in mind. References are super valid! The clearer the idea, the better and more easily we will be able to achieve what you want.
3.2 Racism, homophobia, xenophobia, threats, impoliteness, abuse and harassment will not be tolerated, as we always try to serve everyone with total joy and commitment, we hope that you will also treat us well. If there's any situation that makes us uncomfortable, we are completely free to cancel the order.
4.1 We have the full right to use the artwork produced as exclusive material for our portfolio, for our promotion campaigns and content creation.
4.2 Buyer is not allowed in any way to: edit, trace, copy, resell or redistribute any of our products.
5.0 DESIGN CHANGES
5.1 We have our own style and we don't change anything that compromises it's identity, meaning that we will not make a design that we are not comfortable with. Please feel free to take a look at our portfolio or ask for more examples to understand our style.
5.2 After approval of the first artwork that presents the colors of the project, a fee will be charged if you want to change the colors later.
5.3 After approval of any of the designs no changes are made, so it’s extremely important that you review every detail before approving. If you later want to change something approved, you will be charged a fee determined by us according to the complexity of this change.
5.4 All artworks (except animations) have up to two changes available or you can choose once to create another idea in case you don't like it at all, where we will delete the previous one and it will not be possible to return to it. Once the idea is fully approved, no further changes can be made.
6.0 EMOTES, BADGES AND ILLUSTRATION
6.1 All arts that involve drawing are divided into two stages of approval: sketch stage and line and painting stage. Once approved, directly or indirectly, we proceed to the next stage or finalize the design if it is already in the second stage. In the sketch stage, it's allowed to change everything related to the structure of the drawing and in the line and painting stage only changes related to how the drawing was painted are allowed. If you still need other changes, you will be charged a fee determined by us according to the complexity of this change.
6.2 An extra fee will be charged if you want to add items to the illustration such as: weapons, headsets, animals, detailed tattoos, detailed clothing and accessories, etc…
7.0 PROJECT EXECUTION AND FINALIZATION
7.1 Keep calm, making a project takes time! If there's no answer from us quickly, do not despair, we are working on your project and looking for the best way to make it perfect for you, and we will always return with updates!
7.2 We do not send editable project files, we only send finished files in their respective formats such as: PNG, JPG, WEBM, MP4.
7.3 If you need an editable file, a fee of $5 per file will be charged. Please keep in mind that we only send editable files in PSD format (we do not send animated designs as editable file) and in these files it is only possible to change necessary information.
7.4 None of our deisgns includes any kind of animation or illustrations, if you want an illustration or animation you must add them to the order and pay separately for them.
7.5 After delivery of the order, please make sure to save your files properly! We are not responsible for the loss of files, if you do not find the files or the email sent with them, we do not guarantee that they will be sent again as we always delete the oldest projects.
8.0 ALERTS, CHATBOXES, TRANSITIONS AND ANIMATION
8.1 Our alerts are divided into four stages: layout assembly, animation sketch, animation and coding. After approval of one of the stages, it is not possible to change things related to the previous stage.
8.2 Our alerts and chatboxes are coded only through Streamlabs website, be aware that it is necessary for you to use these widgets through it.
8.3 The animated items by default are up to 10 seconds long, creating a perfect loop, that being said, we don't work with animations that exceed that time.
8.4 We are not responsible for problems that occur due to the customer changing the codes provided for chats and alerts. If any changes to the codes made by the customer are found, we will not offer support to resolve this.
8.5 All animations are done by default at 30fps and the resolution used for videos and transitions is 1920x1080. If a configuration other than this is necessary, it will be the customer's responsibility to inform this before we start the order, and it is not possible to change them in any way later.
8.6 Some animations can slightly affect the sharpness of the file, causing a slight blur effect on the video. Bear in mind that we are not responsible for this, as it is required in some animations and is also barely noticeable.
8.7 The transitions have a maximum time of 6 seconds, and if an idea is shown at the beginning and the customer wants changes that are not part of that idea, a fee will be charged referring to the difficulty of the change
BY ENTERING THE ORDER QUEUE YOU CONFIRM THAT YOU ARE AWARE OF AND AGREE TO ALL TERMS REQUIRED BY THE SKURA STUDIO TEAM. IF THERE’S ANY QUESTIONS, FEEL FREE TO ASK US, WE WILL ANSWER AS CLEARLY AS POSSIBLE!